2020. 3. 2. 05:28ㆍ카테고리 없음
Best part of the workplace is the co-workers (partners) and the customers. Management is horrible and completely disengaged from the business itself. Mainly numbers driven and unconcerned for customers and partners alike. Benefits keep diminishing throughout time, less and less perks. You will not build relevant skills for a professional career working at Starbucks. Great job for very small scaled part-time specific work. Managers take advantage of employees and schedule outside of availability, make requests that are unrealistic and insincere to the common good of individuals.
Starbucks Retail Products
Starbucks is open 365 days a year and holidays are included, even if you request not to work a day you are not guaranteed to have it off. There is no work/life balance, the pay is low, there are no performance reviews for merit increases which is why there is no incentive to do a great job here. Honestly, you're better off babysitting or dog-walking.
Working as a Store Manager at Starbucks is extremely demanding. You are managing very young workers, workers with limited availability, and turnover among workers is very high. Running a store with this type of labor is very difficult. The demands and expectations placed on the staff by corporate are unrealistic during peak hours of operation.
This creates a lot of tension and stress among all members of the store staff. Drive through times are monitored by corporate. You will face discipline and possible termination if drive though times, on average, exceed 60 seconds. The timer starts once a customer drives up to the drive through window and stops once the customer drives away.
Starbucks Retail Strategy
Retail Sales Incentive Programs
That's 60 seconds to cash them out, address any customer requests, have all of their food and hand crafted beverages complete, and have them drive away to stop the timer, all in 60 seconds or less. All I can say is if you want to work for a company that has unrealistic goals, work at a Starbucks store. My overall impression of Starbucks as a place to work is a positive one. Job duties are clear and well organized, emphasis it placed on having fun and creating a great place for customers, and there are lots of good benefits like free food and drink, stock options, and more.The biggest challenge I had was stepping into a role as a manager with no prior Starbucks experience. I (as well as a few of my peers in similar situations) struggled to get a firm grasp on a handful of processes and work-flow best practices that other's, who had grown up in Starbucks and watched their leaders be successful, were much more adept at. I think Starbucks is still struggling to incorporate outside leaders into their fold, but it's not for a lack of care.
Corporate says they listen and promise the things we ask for and then cut hours, leaving the stores severely understaffed while still requiring partners to “create best moments” and “transform the customer experience” and if you don’t then you are accused of not having a “growth mindset” by your district manager. They expect professional level performance at minimum wage and tell you it shouldn’t be about the money but then cut labor hours because it is about the money at a corporate level and corporate heads don’t take pay cuts when they’ve “spent too much” and now have to cut labor at the store level.